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Last updated: [10/09/2025]
Welcome to Diamond Lovers. By visiting our website (https://diamondlovers.com.au) and/or purchasing from us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.
If you do not agree with these Terms and Conditions, you must cease using our website and services immediately.
Our store is hosted on Shopify, which provides us with the online e-commerce platform that enables us to sell our jewellery and services to you.
A binding contract will exist between you and Diamond Lovers once we have accepted your order and you receive a confirmation email, provided full payment has been made via PayPal, Stripe, or credit/debit card.
You must be at least 18 years of age to enter into a legally binding contract with us.
We reserve the right to refuse an order if:
payment is not authorised,
shipping restrictions apply,
the item does not pass quality control, is out of stock, or withdrawn, or
there is an error in pricing or product description.
If we cannot accept your order, we will notify you and refund any amounts paid.
Our website and its content may be updated regularly. We may suspend or withdraw access without notice. While we aim to ensure accuracy, some content may become outdated. You are responsible for ensuring that anyone accessing our website through your internet connection is aware of and complies with these Terms & Conditions.
By purchasing from our website, you confirm that the PayPal/Stripe account or credit/debit card being used is yours, or you are authorised to use it.
All transactions are processed securely via PayPal or Stripe. Prices are listed in Australian Dollars (AUD) and include GST. Delivery charges (if applicable) will be displayed at checkout.
Once you place an order, you will receive an Order Confirmation email. When your jewellery is completed and dispatched, you will receive further tracking updates by email.
Customer service enquiries: orders@diamondlovers.com.au
(Available Monday–Friday, 9am–5pm AEST).
All jewellery is custom-made to order. Standard delivery time is 3–4 weeks, though this may vary due to location, seasonal demand, or external factors outside our control (e.g. COVID-19 or courier delays). We will keep you updated throughout the process.
Images may be enlarged for detail and may not represent the exact scale of the item.
Model photos are indicative only and for visual reference.
Actual sizing and proportions may vary.
When your jewellery arrives, we ask you to send a photo of the delivered item to orders@diamondlovers.com.au. This serves as confirmation that the jewellery has arrived in good condition.
Your 30-day guarantee period begins from the date of delivery.
Orders can be cancelled within 30 days of payment, provided the goods have not been dispatched.
To cancel, email orders@diamondlovers.com.au with the subject line “Cancellation” and include your order number and address.
After the 30-day period, cancellation requests are at our discretion.
Please check your parcel upon delivery and in the presence of the courier. This ensures we can make claims against couriers or insurers if needed. If you fail to do so, we may not be able to accept liability for loss or damage.
If your jewellery is damaged, defective, or incorrect:
Notify us within 48 hours of delivery.
Return the item as instructed by us.
Once received, we will repair, replace, or refund in accordance with the Australian Consumer Law (ACL).
Because each piece is made to order, refunds are only available where required under the ACL (e.g. faulty, not as described).
In some cases, we may offer an exchange at our discretion. Refunds will be processed via your original payment method within 48 hours of receiving the returned item. Your card provider may take 4–7 business days to credit your account.
All content on this website—including jewellery designs, photos, logos, text, and trademarks—is the exclusive property of Diamond Lovers. You may view, print, or download material for personal use only.
You must not reproduce, distribute, or use our content for commercial purposes without written permission.
We may update these Terms & Conditions at any time. Updates will be published on this page, and continued use of our website constitutes acceptance of the revised terms.
These Terms & Conditions constitute the entire agreement between you and Diamond Lovers. No variation is binding unless confirmed by us in writing.
If you have any questions about these Terms & Conditions, please contact us:
📧 orders@diamondlovers.com.au
📍 Diamond Lovers, P.O. Box 775 Main Beach QLD 4217, Australia