Welcome to Diamond Lovers, the best online diamond jewellery store in Australia.

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Frequently asked questions

A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.

1: How to measure for your ring size

2. How does moissanite vs diamond

3. How to use Afterpay

4. How to use the checkout

5. How do we stay in touch with you

6. How do we send you, your certificate of authenticty

7. How can I return a purchase

8. How can you contact us

9. How does the FREE postage work

As we're an online store, we don't pay for rent, staff wages and many other “old school” overheads, that physical retailers have to pay and at the end of the day it is you the customer that wears this costs.

With our smart / 21st century online store there’s no need for this out dated business structure it’s a complete waste of money and resources, so we pass these saving directly on to you.

Turn around time is 2 to 3 weeks, once you’ve placed your order our system will give you a forecast and we'll keep you posted on your delivery progress.

If you want a custom made design we'll give you a estimate on the delivery time, plus keep you in the loop throughout the process.

Postage isfree worldwidefor orders up to 550 grams, above that weight, please contact us atinfo@diamondlovers.com.auand we'll work out the price for you.

Yes, we supply you with a certificate of authenticity stating exactly what colour, clarity of diamond and carat of gold from which your jewellery is made.

To insure and safeguard your purchase, the colour and clarity of your diamonds will be in writing on your certificate of authenticity.

If you want to take it a step further, then please feel free to have your jewellery inspected by 3rd party.

Yes, we offer you a30 day money back guaranteeif you're not satisfied just return it in the same condition as you received it and we’ll give you your money back.

If you have any concerns or want a refund then please email us here:orders@diamondlovers.com.au

Yes we do, you'll getFREE POSTAGE WORLDWIDEup to 550 grams. Orders above that weight please contact us atorders@diamondlovers.com.auand we'll work out a deal for you.

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